Empire Outlet Reviews

Empire Outlet has an overall rating of 3.7 based on 515 reviews. Customer feedback on Empire Outlet is mixed: Empire Outlet reviewers highlight positive aspects like variety of stores, scenic waterfront views, convenient location, affordable prices, which strongly appeal to shoppers looking for deals, families seeking a day out, tourists exploring Staten Island. However, Empire Outlet is often criticized for its limited dining options, parking challenges, inconsistent customer service, crowded during weekends.

3.7/5.0

515 reviews

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All Empire Outlet Reviews (515)
hello_john700
June 03, 2026
"Shipping Was Kind of Unpredictable"
I ordered from empireoutlet.co and the delivery experience was frustrating. The tracking barely updated, so I wasn’t really sure what was going on, and the package ended up arriving a few days later than expected. The product itself was okay, but I don’t know, I feel like the shipping should’ve been more reliable, right? Not sure I’d trust ordering again if delivery is always like that.
ROWE
May 31, 2026
"The return was way easier than I expected..."
The return was way easier than I expected. No hassle. And the refund showed up quickly too...
christina_Mcpherson99
May 27, 2026
"Issue got sorted faster than I expected"
I had a bit of a delivery problem, so I reached out to support. Reading between the lines, it seemed like there may have just been a mix-up somewhere, but they got back to me and fixed it quickly. Overall, not a bad experience.
Cheryl.holloway
May 16, 2026
"I ran into an issue and..."
I ran into an issue and thought I’d be waiting around for a while, but support got back to me quickly. I explained what was going on, they walked me through it, and before long the problem was fixed. It was a simple thing, but it made the whole experience way less stressful.
cesarklein9992
May 12, 2026
"Tracking was solid"
The tracking worked fine for me, honestly. I got good updates along the way, so I wasn’t left wondering where things were or..
Alice_saborido72
May 10, 2026
"I reached out to support and honestly ..."
I reached out to support and honestly , it took way too long to hear back . It felt like I was just waiting around with no real update .
CarolynJefferson_23
May 05, 2026
"Pretty much just like the listing"
I ordered a hoodie and it was basically what I expected from the photos and size info. The fit seemed right and nothing really felt off when it showed up. Overall, I’d say it matched the listing well, which is all I was looking for.
hello_bernard156
May 04, 2026
"Not quite what I expected, but it helped"
I was hoping the support would be a bit more thorough, so there was a small gap between what I expected and what I got. That said, they did help me enough to move forward, even if it wasn’t a fully satisfying experience.
Otis_gomes05
April 20, 2026
"Sleeves felt a little snug on me"
I thought the overall fit was okay, but when I tried it on, the sleeves felt a bit tighter than I expected. It was still wearable, just not as comfortable in the arms as I’d hoped.
Christine_wynn00
April 18, 2026
"Surprisingly decent brand selection"
I’ll give empireoutlet.co some credit, the brand selection is actually good. I found a few names I usually have to hunt down across different shops, so having them all in one place was convenient. The site was easy enough to browse too, which I wasn’t expecting...
anne_Aeschliman05
April 16, 2026
"The delivery took way longer than I..."
The delivery took way longer than I expected, and when I reached out to support, they weren’t really helpful. I get that delays happen, but come on now, at least give some clear updates or assistance...
hello_michael193
April 06, 2026
"Refund took a bit longer than it should have"
I did end up getting my refund, but it took longer than I expected. It wasn’t a huge issue, but the process could’ve been faster and a little more reassuring
beverly-Oliver
March 28, 2026
"Really happy with the quality"
I ordered from empireoutlet.co i was a little unsure at first, but the quality really surprised me. The material feels sturdy, like actually sturdy, and not cheap at all, which was the main thing I was worried about.
I’ve been using it for a while now and it still looks pretty much new. No loose parts, no weird defects, nothing like that. I’m happy with it, really happy, and I’d definitely order again.
Michael.gingrich
March 16, 2026
"Checkout Nearly Tested My Patience"
Checkout did work in the end, but wow, it felt way more dramatic than it needed to be. I had to re-enter my address once, which made me want to sigh into the void, and the payment page loaded so slowly I was basically aging in real time. It wasn’t a total disaster or anything, just a little annoying. Really hoping it goes smoother next time
richardgoodermote1837
March 16, 2026
"Order came right"
Umm, everything showed up just like I ordered it, so I’m happy overall. No issues on my end.
Joe-martin
March 06, 2026
"I ordered from empireoutlet.co because the prices..."
I ordered from empireoutlet.co because the prices looked good at first, and a few items were definitely cheaper than what I’d seen elsewhere. But once shipping got added, I started wondering if the deal was really as good as it seemed, because the savings weren’t that huge in the end.

The quality was okay for the price, nothing awful, but nothing that made me feel like I’d found some amazing hidden bargain either. I’d probably order again only if I spotted a really good deal, but I’d double-check the total before getting too excited
Richard-clark
March 02, 2026
"The item showed up damaged, which was..."
The item showed up damaged, which was disappointing!! I reached out for a refund, and while the service was decent enough, it did take longer than I expected to get everything sorted.
Francine.hinger
March 01, 2026
"Exchange was smooth"
Had to swap it for a different size. Annoying. But support got back to me, and after a few days the new one showed up just fine. Easy enough overall. Good.
albertozimmer1810
February 02, 2026
"I was trying to find a few..."
I was trying to find a few things that seemed to be sold out everywhere else, but empireoutlet.co actually had them in stock. The checkout process was straightforward, and it was nice not having to wait around for restock emails. Overall, I’m happy with the experience and would definitely check here again next time.
Hal_kirkland00
January 26, 2026
"Pretty good deals overall"
The coupons worked fine for me, and the discounts were decent overall. I guess if you’re already planning to buy something, then...

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