Empire Outlet Reviews

I ordered a sports coat, and it fits well. Nice material. And a good price.
I’d say it’s more of an autumn spring or winter jacket as it’s quite a thick fabric. This would have been good to know when ordering, because I’d like to wear it on holiday abroad.
It does take a long time to arrive. I think that’s because it travels a fair distance to get to the UK.
I haven’t had to contact customer service with a problem so can’t comment on that. But when I asked them about when it would arrive, they got back to me quickly.

I ordered a blazer and emailed customer services to ask which size would be the best fit. Rhea from customer services advised that a custom fit would be better. So I initally paid £89.00 for the original order for the blazer. After I wad advised for a custom fit it was an extra £35 which also included adding in a ticket pocket. I followed the measurements instructions and supplied an email with clear sizes. The blazer has taken approx 3 to 4 weeks to arrive. This is as advertised. I had good communication whilst ordering the blazer and sorting out measurements, quite prompt replies. I have received the blazer last week and it is extremely loose on the body measurements. They are no where near the measurements provided and I was wanting to wear this to a wedding which is coming up in a few weeks. As soon as I received the blazer I have emailed Rhea/Empire outlet. I received one email back from them asking me to take a picture of the blazer laid out with a tape measure showing the incorrect size. I did that the following day. I have since NOT received any emails back from the Rhea/Empire Outlet. I have emailed numerous times asking for solutions on what they suggest I do. I have not received a single reply. I have now emailed them asking for a refund as per their policy as the item is faulty and in no way does it fit. I have had myself measured professionally before submitting the sizes and double checked them before ordering. I have since heard nothing at all from the company. They have gone completely quiet. I don't ever leave any negative reviews and this is the first time I am doing so as I am extremely annoyed. They have left me with no option or anything and the fact they responded promptly and now no response at all says alot about the company.

I would strongly avoid this company.

Wish I could give no stars .
AVOID AVOID
Husbands suit came. Doesn't fit . This was a made to measure and is too big. Too baggy. Too long . Seam on back of trousers is about 6 inches to the left. Dozens of mistakes made to suit and patched up .
Came shoved and screwed up in a bag .
No thanks

Absolutely appalled with the suit. Many mistakes, doesn't fit, very poor quality, NO REFUNDS. ONLY HANDMADE IN THE SENSE THAT IT'S FROM A SWEATSHOP. These crooks need shutting down, YOU ABSOLUTELY NEED TO AVOID BUYING FROM THEM!!!

I bought tweed trousers from Empire Outlet and was astonished to receive such first class quality for such a reasonable price. In addtion the customer advising (concerning the suitable size) was very personal and helpfull. Very recommendable for anyone looking for quality clothing!

the product is faulty and i was requested by EO to have the garment dry cleaned....my reply to their email is "Sorry that is just not acceptable the product is faulty and not of satisfactory quality I provided you with photographs it is also bobbling after wearing it 3 times. One aspect of a product being of satisfactory quality is durability.

The product order confirmation was around 3rd January with product arriving early Feb you were notified within 30 days of receipt of goods, that is why I have provided you with an opportunity to replace or refund the product, please let me know which of the two you are prepared to honour"...no response. The silence is deafening!!

Quality of suit is good for what you pay for. However the customer service is awful. I had to return some trousers because they didn't fit. 3 months later after continual chasing they then inform me days before my own Wedding, that they were 'delivered' two months before despite telling me for weeks that they were still in production. They have not provided any details of who delivered it, where they delivered it

They have not tried to help in anyway and now I am without trousers for my own wedding.

AVOID AT ALL COSTS!!

Cheaply made suits from China for for £200!!

Poor quality material with loose stitching and oversized even though measurements was sent.

Pictures on the website look good but be aware that is not what you’ll receive!

Feeling rather foolish I should’ve read the reviews before purchasing!

Beautiful attire and at a great price. My Son loves his hat and I would definitely buy more from Empire Outlet. Their customer service was wonderful.

The trousers arrived well packaged and are great quality, they are a nice weighty fabric and a great fit too, I'm very glad I ordered from empire outlet.

Title: Great quality 3 piece suit

I ordered this suit for my Son, who was going to Cheltenham races, we left it last minute to order it and asked if it could be marked as priority. Even though it is tailor made and quality is not compromised they honoured our request and sure enough it arrived today, just in time. What a beautiful and quality suit which fitted spot on. Lovely detailed buttons and lining. He was well chuffed and can’t thank you enough

Yet more compliments for my husbands suit . Having lost weight due to cancer we ordered a second pair of trousers for his suit in a smaller size . Problem solved , he was over the moon to be able to wear his favourite suit .

I have bought 2 3 piece suits from Empire this year. Delighted with the fit, the quality and the excellent service. Very stylish and fantastic value

Phil F

Superb. Great fit and really good quality. At the tender age of 67, I thought I was long past receiving look complements but when wearing this waistcoat apparently not. Thank you.

I always receive high quality products promptly and in good condition. I would highly recommend Empire Outlet for Value, Quality and Convenience.